FAQs
Thank you for your attention and support to fealtyo! Here are some common questions and their answers, I hope to help you better understand our services:
How much is the shipping cost?
| Billing rules | Product Name | Shipping time | cost |
| USD 29.00 and up | VIP Express Delivery | 5-10 working days | $4.99 |
| USD 29.00 and up | Standard Shipping | 7-12 business days | Free shipping |
| $0.01-$28.99 | VIP Express Delivery | 5-10 working days | $7.99 |
| $0.01-$28.99 | Standard Shipping | 7-12 business days | $5.99 |
Do you provide return and exchange services?
Yes, we do. If you are not satisfied with the product you purchased or need to change the size, you can contact our customer service team within a certain period of time after receiving the product and provide the reason for the return or exchange. Please note that the product must be in its original condition, including the label, tag and packaging intact. For detailed procedures and policies for returns and exchanges, please refer to our return policy page.
What payment methods are available?
We currently accept payment methods such as PayPal, and credit card payment will be opened later. You can choose the most convenient payment method to complete the payment during the checkout process.
How to cancel or modify an order?
If you need to cancel or modify an order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will do our best to meet your requirements. However, if the order has already been shipped, you may need to process the return according to the return policy.
I hope the above answers can resolve your concerns. If you have additional questions or need further assistance, please feel free to contact our customer service team, we will be happy to help you!
How many days do customers have to return an item?
We have a 30-day return policy
How much does return shipping cost?
Request your return authorization number and email it to fealtyoonline@hotmail.com with detailed reasons for the return and product photos or videos supporting your reasons. Once approved, you will receive our return warehouse address,
To ensure your refund, please use a trackable mail service, we are not responsible for lost or missing packages. (If the return is caused by the consumer, the consumer should be responsible for the shipping cost. The specific cost should be based on the courier you choose. If the goods received are damaged or incorrect due to our reasons, the consumer does not need to bear the shipping costs for this reason.)
Return method?
You can choose to send your return by: Mail
How do you get a return shipping label?
Defective Product -
Download and Print
Customer Regret -
Customer Responsibility
Questions:
If you have any questions, please send a message to our email address: fealtyoonline@hotmail.com
Thank you!