Shipping Policy
This policy applies to (US) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
A. Shipping costs
We only offer two shipping methods:
| Billing rules | Item name | Transportation time | cost |
| $29.00 and up | VIP fast shipping | 5-10 working days | $4.99 |
| $29.00 and up | Standard shipping | 7-12 working days | free shipping |
| $0.01-$28.99 | VIP fast shipping | 5-10 working days | $7.99 |
| $0.01-$28.99 | Standard shipping | 7-12 working days | $5.99 |
B. Shipping, handling and order cut-off times
Normally, it takes 3 to 7 working days (Monday to Friday) for goods to be shipped.
The order processing time is 1 - 2 working days (Monday to Friday).
C. Delivery terms
We use standard shipping methods to ship products.
D. Order Acceptance and Pricing
Please note that there are instances where an order cannot be processed for a variety of reasons. The Website reserves the right to refuse or cancel any order at any time for any reason. You may be asked to provide additional verification or information before we accept your order, including but not limited to phone number and address. In order to avoid credit or debit card fraud, we reserve the right to verify your payment details and verify the personal information you share with us before providing you with the product. This verification may take the form of an identity, residence or banking information check. We reserve the right to cancel orders that we suspect are at risk of credit or debit card fraud. We are determined to provide users with the most accurate pricing information on the Website; however, errors may still occur, such as when the price of an item is incorrectly displayed on the Website. Therefore, we reserve the right to refuse or cancel any order. If an item is incorrectly priced, we may, at our sole discretion, contact you for instructions or cancel your order and notify you of the cancellation. We reserve the right to refuse or cancel any such order regardless of whether the order has been confirmed and your credit card has been charged.
E. What Happens After You Place an Order
After you place your order, you will receive a confirmation email with your order number and order receipt. If you do not see the confirmation email in your inbox, please check your spam folder. If
you do not receive a confirmation email, please email: feltyoonline@hotmail.com with the subject "Order Confirmation Not Received" and a member of our team will contact you.
F. How do I check the status of my order
Simply track your order using the tracking number we provide you via email. If you still do not receive a tracking number after 7 business days, please email feltyoonline@hotmail.com. We will assist you immediately.
G. Change of Address
We are unable to change the delivery address once the goods are in transit. If you need to change the delivery location of your order, please contact feltyoonline@hotmail.com within 24 hours of placing the order.
H. Cancellation
If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped. If the order has already been shipped, please refer to our refund policy.
1. Package damaged in transit
If you find that the package is damaged in transit, if possible, please refuse the package sent by the courier and contact our customer service. If the package is delivered without you, please contact customer service at fealtyoonline@hotmail.com for next steps.